Flexible weekday opening times
Strict infection control procedures
Modern purpose built facilities
Varied activity programme
Fresh home-made food
Wet room with showering facilities
Access to hairdressing salon
The Secret Garden Hub offers flexible individually tailored day care for older people, with an expertise in caring for those living with dementia. We are passionate about wanting to improve the quality of life for our guests, promoting independence and giving respite and support to families and carers.
Opened by HRH The Duchess of Gloucester in 2016, the bright modern pods surrounded by a private courtyard gives a fantastic setting for our guests to enjoy their day. Our hub is ‘family-sized’ which means that we have a calm and tranquil atmosphere and guests quickly recognise faces and feel familiar in the environment. Our commitment to offer flexible care means people can visit from an hour to a whole day.
The Secret Garden Hub is operating under strict infection control procedures to create a Covid-safe environment.
1) Vaccinations, Staff have received their second vaccination. Guests need to be fully vaccinated.
2) Testing, Staff take three tests a week, two lateral flow tests and one PCR test. Guests are invited to take a test once a month.
3) Personal Protective Equipment, Staff wear masks and extra PPE where appropriate.
4) Cleaning and Cleanliness, Rigorous cleaning is in place. Cleanliness routines are built into the day including use of automatic hand sanitiser dispensers.
5) Social distancing is in place and the Hub operating in two bubbles.
For further information please speak to Mark, Hub manager who will be pleased to discuss these procedures further.
Our staff team have a wealth of experience in elderly care and have a particular interest and expertise in caring for those living with dementia. We offer ‘person-centred care’ building the care and support around the needs of each guest. We spend time learning about each guest when they first arrive, their interests, hobbies and favoured routines and this knowledge is constantly added to as the relationship develops.
We offer one to one sessions giving personal support to guests
Our spacious wet room means we can offer assistance with personal care
If guests require medication during the day, it is locked away on arrival and administered as prescribed by our trained staff during the day.
The team also offer support to family and friends of guests as we recognise that caring for a loved one can be physically and mentally demanding. We look forward to when restrictions will let us resume our open door policy for all our families to drop by to talk through any issues, as well as restarting our cheese and wine evenings where families can meet others in similar situations and our Memory Awareness Support Team (MAST) offers free support and advice sessions.
Our activities programme is key in encouraging physical and mental wellbeing for guests. We get to know the interests and hobbies of the guests and we also enjoy offering the opportunity to find new hobbies and discover new places. To find out what is planned this month, click on ‘Monthly Activities’ button (which can be found below the photo of Mark, on the right hand side of the page)
Our nutritious food is freshly prepared by our chefs in Faithfull House and served in the café. We cater for all dietary requirements and preferences. We can provide breakfast if required.
We offer a variety of light lunches and our ‘fantastic fish friday’ is always popular!
Our afternoon tea is always accompanied by freshly made home made cakes.
There is a familiar pattern to days at the Hub but there are no rigid times to ensure nothing is rushed and things flow in response to our guests.
Each day starts with a look at the daily newspapers, giving the chance to discuss the news and current affairs over a cup of tea.
The daily activities board then shows what is planned for the day, which allows us to gauge response from the guests. There is always flexibility to add new things or offer alternative options.
Our lunch experience is always a highlight of the day. After our afternoon activities we enjoy a leisurely afternoon tea around 3pm, to which families are always welcome
Our flexible fees structure means that guests can visit from an hour to a whole day and individual packages can be arranged. As a charity we are able to offer very competitive rates. A day session rate is charged for a visit which is 3 hours or over. For shorter visits we charge an hourly rate. For up to date charges please contact the Hub.
The Hub is located in the grounds of Faithfull House on Suffolk Square. When facing Faithfull House the gate to the Hub is located on the right hand end of the building. Please ring the bell and one of the team will come and welcome you.
We would like to thank the following trusts who contributed to the building of the Hub in 2016.
The Dunhill Medical Trust, The Albert Hunt Trust, The Rowlands Trust, CHK Charities, The Summerfield Charitable Trust and Laslett’s Charities. We continue to be incredibly grateful for their support.
Ever since my husband was accepted as a guest, he has been treated with the utmost respect, care and friendliness. He is always eager to attend and returns home and says he has had a good day! As far as I am concerned, that is my assurance that he is happy and that is what matters so very much to me, even though he doesn't always remember what he has done.
“It’s got everything you need here, friendships, food and activities.” “Just come [to the Secret Garden Hub] and try it, it’s the only thing to do. You don’t have to come back if you don’t want to but I think you will!”
I want to thank you and all your staff for all you have done to help me while I was in great need... I enjoy meeting new people and getting to know them... You are all wonderful people and put your guests first all the time. I have enjoyed my time with you all.
Keith has been a full time carer for his wife for over 18 months and he explains how important the Secret Garden Hub is for giving him some respite from his caring responsibilities. “Secret Garden Hub just gives me a chance to do other things, even if it’s to sit down and fall asleep. It gives me time for a proper break, to have a coffee with a friend, a walk or drive; something to switch off the brain.”