Secret Garden Hub

Our tranquil, modern, purpose built Hub is set within peaceful gardens offering personally tailored day care.

Day Care

Respite Care

Dementia Care


Flexible weekday opening times

Modern purpose built facilities

Fully accessible

Varied activity programme

Regular trips out

Fresh home-made food

Wet room with showering facilities

Private courtyard

Access to hairdressing salon

Introducing the Hub

The Secret Garden Hub offers flexible individually tailored day care for older people, with an expertise in caring for those living with dementia. We are passionate about wanting to improve the quality of life for our guests, promoting independence and giving respite and support to families and carers.

Opened by HRH The Duchess of Gloucester in 2016, the bright modern pods surrounded by a private courtyard gives a fantastic setting for our guests to enjoy their day. Our hub is ‘family-sized’ which means that we have a calm and tranquil atmosphere and guests quickly recognise faces and feel familiar in the environment.  Our commitment to offer flexible care means people can visit from an hour to a whole day.

Our Care

Our staff team have a wealth of experience in elderly care and have a particular interest and expertise in caring for those living with dementia. We offer ‘person-centred care’ building the care and support around the needs of each guest. We spend time learning about each guest when they first arrive, their interests, hobbies and favoured routines and this knowledge is constantly added to as the relationship develops.

In addition;

We offer one to one sessions giving personal support to guests

Our spacious wet room means we can offer assistance with personal care

If guests require medication during the day, it is locked away on arrival and administered as prescribed by our trained staff during the day.

The team also offer support to family and friends of guests as we recognise that caring for a loved one can be physically and mentally demanding. We have an open door policy for all our families to drop by to talk through any issues, we have monthly cheese and wine evenings where families can meet others in similar situations and our Memory Awareness Support Team (MAST) offers free support and advice sessions.



Our activities programme is key in encouraging physical and mental wellbeing for guests. We get to know the interests and hobbies of the guests and we also enjoy offering the opportunity to find new hobbies and discover new places.  To find out what is planned this month, click on ‘Monthly Activities’ button (which can be found below the photo of Mark, on the right hand side of the page)

Home Cooking

Afternoon Tea

Our nutritious food is freshly prepared by our chefs in Faithfull House and served in the café. We cater for all dietary requirements and preferences. We can provide breakfast if required.

We offer a variety of light lunches and our ‘fantastic fish friday’ is always popular!

Our afternoon tea is always accompanied by freshly made home made cakes.

A Typical Day

There is a familiar pattern to days at the Hub but there are no rigid times to ensure nothing is rushed and things flow in response to our guests.

Each day starts with a look at the daily newspapers, giving the chance to discuss the news and current affairs over a cup of tea.

The daily activities board then shows what is planned for the day, which allows us to gauge response from the guests. There is always flexibility to add new things or offer alternative options.

Our lunch experience is always a highlight of the day.  After our afternoon activities we enjoy a leisurely afternoon tea around 3pm, to which families are always welcome

Fees Information

Our flexible fees structure means that guests can visit from an hour to a whole day and individual packages can be arranged. As a charity we are able to offer very competitive rates. A day session rate is charged for a visit which is 3 hours or over. For shorter visits we charge an hourly rate. For up to date charges please contact the Hub.

Come and visit

Come and visit us to get an immediate feel for the warm, happy and relaxed atmosphere of the Hub. You are welcome to join us for a coffee, meet Mark and the team and find out more. If it is difficult to visit us, we are happy to come and visit you!

The Hub is located in the grounds of Faithfull House on Suffolk Square. When facing Faithfull House the gate to the Hub is located on the right hand end of the building. Please ring the bell and one of the team will come and welcome you.

Getting to and from the Hub

Driving Miss Daisy

Many of our guests choose to use Gavin Catlow-Hawkins of ‘Driving Miss Daisy’ to bring them to and from the Hub. Gavin meets the guests in their home, helps them to the car, and then safely into the Hub.  To find out more contact

Gavin Catlow-Hawkins
07525 873 019

Thank you

We would like to thank the following trusts who contributed to the building of the Hub in 2016.

The Dunhill Medical Trust, The Albert Hunt Trust, The Rowlands Trust, CHK Charities, The Summerfield Charitable Trust and Laslett’s Charities. We continue to be incredibly grateful for their support.

Faithfull House Residential Home
Suffolk Square
GL50 2DT

Mark Norris, Secret Garden Community Hub Manager

Mark Norris