Visiting during Covid

We are pleased to announce that we are able to reopen our homes to visitors from Wednesday 18th November 2020 working under the new guidance from Public Health England and Gloucestershire County Council.

Due to the rising number of Covid-19 infections locally visits can only be made in carefully controlled conditions. Visits must be prebooked with the homes and are for a maximum of two people per household.

Each home has a dedicated visiting room with controlled entry and exit points, free-standing Perspex screens, auto-dispensing hand santiser units and plentiful supplies of PPE.  A member of staff will be present and there is rigorous cleaning between visits including the use of antiviral fogging machines. We will try and ensure that we arrange as many visits as possible whilst ensuring these are safe.

Please see our FAQs below and contact the homes directly to book a visit

We would like to take this opportunity to thank you for your continued support.  This has undoubtedly made a tangible difference to resident’s safety.

When can I visit?

Visits will be able to be booked on weekdays from Wednesday 18th November.  They need to be to made Monday to Friday as the Manager and Deputies are on duty between these times; they are needed to provide additional staffing as visits need to be supervised as per the guidance.

How do I book visits?

Please call or email the home. Details for each home are on our contact page.

The home will explain where the visiting area is and arrange a date and time.  We are making appointments to ensure social distancing is maintained, to give time for the rigorous cleaning regimes between visits and to ensure as many people as possible are able to visit their loved ones.

How many visitors are allowed?

It is important that we follow the guidance of only allowing a maximum of 2 people from the same household per visit.  If other family members require a visit they will need to book a separate appointment.

How long are the visits?

Visits will be for a maximum of 20 minutes.  This is to allow time for the room to be cleaned after each visit and to make sure there are as many appointments available as possible for people to visit their loved ones.

What other measures are being taken?

There are controlled entry and exit points to the visiting room.  There are auto-dispensing hand santiser units for use before and after visits.  Visitors are required to wear masks.  We have large Perspex screens which sit between residents and visitors.  The rooms are well-ventilated. The appointment system gives staff time to disinfect the room between visits with the use of anti-viral fogging machines

Are other communication methods in place?

More devices, tablets and iPads have been purchased for each home to enable regular contact.  Our staff are experienced in helping facilitate video calls so please contact the home and they will arrange a suitable time with you.

Are residents and staff still being tested?

Our staff have been incredibly vigilant and are tested each week.  Residents are tested every 28 days; if you have not given permission for your loved one to be tested then we strongly encourage you to contact the home.

What happens if there are residents or several staff testing positive?

We contact all residents families if we feel the risk has been increased due to any positive tests.  In addition we will suspend visits and ask residents to remain in their bubble and not mix with other in the home.

Are staff moving around the homes?

None of our teams move around our homes; that remains paramount.  On the rare occasions when we have to use an agency we have a preferred supplier arrangement where we book the same person, who only works for us and takes part in the weekly testing programme.

What if my loved one is end of life?

We make special provision to enable family to visit their loved one at end of life.

If your loved one remains in bed, the home with risk assess the visit to make sure you do not come into contact with anyone else in the home and do not touch any surfaces in the building.  Full PPE will be worn and provisions made for hand hygiene.  You will be provided with a call bell for use when you need to leave the room.  It is also important that personal belongings being brought into the building are kept to a minimum.

Refreshments will be provided for these visits.

Where can I find more information on the guidance from government?

We have been grateful for the efforts made… for us to visit our relative during the pandemic. On each occasion, the care staff were kind, gentle and supportive.  We also appreciate the speedy response when we raise queries or concerns by email.  He is in good hands.

Independent review on carehome.co.uk, November 2020