Mark Norris

Mark Norris, Secret Garden Community Hub Manager

Mark Norris


Mark became manager of the Secret Garden Hub in September 2017 after joining the team six months earlier.

Mark had a varied career before settling in the care sector. He has worked in local insurance, aviation and computer support firms before reassessing and retraining. The motivation to change was influenced by his Granny; she got dementia and her care was shockingly bad. When Mark visited her he found he was not only entertaining her but also the other residents. Her influence still stays with Mark particularly when planning activities at the Hub and always ensuring nothing is patronising; “Our guests are adults and we treat them as such”.

Mark has completed his Level 5 in Health and Social Care, in addition to CPCAB Level 2 Certificate in Counselling Skills and a Dementia Link Leader.

What does Mark particularly value about working at the Hub? “You are always learning. I love history and I am always learning about the past by people who have lived through it. I’m proud that we have made the Hub a success, it’s brilliant to be able to help so many people and their families; when people come to the Secret Garden their families become part of the Hub too.”

Outside of work Mark spends his time with his family, their dog and renovating their house!