Carole Cook

Carole Cook

Carole Cook 

HOME MANAGER

Carole has been a Home Manager at Lilian Faithfull Care for 11 years, becoming Home Manager at Astell House in March 2018.

Carole had a successful career in Sales and Marketing when she visited the residential care home, Dowty House, and was introduced to their work.  After that first visit she quickly got involved and in 2000 became a Trustee of the charity running the home.  Carole was then invited to manage Dowty House as it went through the process of becoming part of the Lilian Faithfull Care family.  She went on to lead it to gain the highest possible accolade from CQC when it was assessed as ‘Outstanding’.

Carole has a deep passion for her work which comes from personal experience. “My mother went into a care home in her fifties due to early onset dementia and it wasn’t a positive experience.  I want to make things better for people now in the way I wasn’t able to for my mother, in tribute to her.” 

Carole makes everyone welcome at Astell House.  Her ‘open door policy’ means she is always available for residents, their loved ones and the staff team.  When asked what she is most proud of her answer comes quickly; “My team make me proud everyday”.

Carole also enjoys gardening, trips in her motorhome and spending time with her grandson.