23 Oct A thank you from a family – a safe place to live for your loved ones!
We recently received an email from a family member, whose Mum lives at Royal Court. Our number one concern is the safety and well-being of our residents, families and teams. As a Charity we will always be decisive and do all we can to protect them and put care above profit.
“Throughout this year with a major pandemic to deal with, I feel that the Lilian Faithfull group (particularly Royal Court where my mother has lived for 18 months) has acted with professionalism where the safety of its residents has been paramount. The care home was locked down well before the government issued all residential care homes to do so.
Communication to residents’ relatives was consistent, this is in the form of newsletters from the chief executive and director of care updating us monthly on their Co-vid 19 policies, window visits etc. Communication via Royal Court itself from relatives to residents can be through a phone call, Zoom or Skype, email or I write cards or letters to my mum in large print so that she has had something to re-read during the times when myself and my siblings couldn’t see her. I am thankful that I know my mum is well supported by all the staff at Royal Court”
If you would like any further information about living at Lilian Faithfull please contact us anytime.