10 key Factors
1
our staff“Nothing we did would have been possible without the sheer love, care and commitment of everyone in our Lilian Faithfull Care family.”
2
Residents, families and friendsOur staff were extremely grateful for the support received from families and friends throughout the year. 
3
Testing and Vaccination programmesOur partnerships with Gloucestershire County Council and local GP surgeries have led to a series of firsts. 
4
Companionship and communityWe have seen friendships grow and develop between residents and the bonds strengthen between residents and staff. 
5
Support from schools & the local communityOur links with schools and colleges went ‘virtual’ but the joy of the inter-generational contact remained. 
6
Suppliers and corporate partnersOur Estates team worked closely with suppliers to ensure a plentiful supply of PPE throughout the homes during the year. 
7
Embracing technologyWe have invested in a whole host of new equipment, to strengthen cleaning regimes and increase easy virtual links. 
8
Expertise in Care & TrainingOur teams worked quickly to roll-out the learning required to implement best practice in PPE use and other infection control measures. 
9
Enriching activities and nourishing foodOur catering and activities teams played an important role in the nurturing of residents mental and physical well-being. 
10
Fundraising We are grateful to those who have been able to support us over 2020.